Day one

Portal

Customers review and approve without a phone tag — the quote and the update in one place.

Review without a call

Send the customer a link. They can read the estimate on their own time.

Approve the work

Acceptance lives on the record. The shop does not have to reconstruct a yes from a voicemail.

Same CRM

The portal shows the customer their job — not a second system the office has to sync.

Less phone tag

The point is fewer missed calls, not a marketing microsite. Keep it short and clear.