Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("AUP") governs your use of the DispatchHQ platform, including all AI-powered features, communication tools, and business management services. By using DispatchHQ, you agree to comply with this policy.

2. Permitted Use

You may use DispatchHQ to:

• Manage your service business operations (scheduling, invoicing, customer management)
• Communicate with your customers via SMS, email, and voice calls with proper consent
• Use AI-powered features for business intelligence, marketing, and operational guidance
• Store and manage customer data in compliance with applicable privacy laws
• Generate estimates, invoices, and business documents
• Integrate with third-party services through approved channels

3. Prohibited Activities

You must NOT use DispatchHQ to:

• Spam or unsolicited communications: Send bulk messages without proper TCPA consent or in violation of CAN-SPAM
• Harassment or abuse: Use communication tools to harass, threaten, or intimidate any person
• Fraud or deception: Misrepresent your identity, services, pricing, or qualifications
• Illegal activities: Use the platform to facilitate any illegal activity or violate any law
• Data harvesting: Scrape, mine, or extract data from other subscribers or the platform itself
• Circumvent security: Attempt to access other subscribers' data, bypass authentication, or exploit vulnerabilities
• Discriminatory practices: Use AI features or hiring tools in ways that discriminate based on protected characteristics
• Misrepresent AI: Present AI-generated content as human-authored professional advice (legal, medical, financial) without disclosure
• Exceed rate limits: Intentionally overload the system or circumvent usage limits
• Resell access: Share your account credentials or resell platform access without authorization
• Store prohibited data: Upload content that is illegal, obscene, or violates third-party intellectual property rights

4. AI Feature Responsibilities

When using AI-powered features (AI Directors, Dave, Business Intelligence):

Voice agents are not a shipped live calling product.

• You acknowledge all AI output is advisory and not a substitute for professional judgment
• You are responsible for reviewing and approving any AI-generated communications before they are sent to customers
• You must not use AI features to generate content that is misleading, defamatory, or harmful
• You must maintain TCPA consent records for all AI-initiated voice calls and SMS messages
• You understand AI features may produce inaccurate results and you bear responsibility for actions taken based on AI advice

5. Communication Standards

All outbound communications through DispatchHQ must:

• Comply with TCPA, CAN-SPAM, and applicable state telemarketing laws
• Include proper opt-out mechanisms (STOP for SMS, unsubscribe for email)
• Be sent only to recipients who have provided appropriate consent
• Accurately identify your business as the sender
• Respect quiet hours (no automated calls/texts before 8am or after 9pm recipient's local time)

6. Data Handling

You are responsible for:

• Obtaining proper consent before entering customer personal information into the platform
• Honoring customer data deletion requests in compliance with CCPA/CPRA
• Not storing sensitive data (SSN, full credit card numbers, medical records) in customer notes or custom fields
• Maintaining accurate records and not falsifying business data

7. Enforcement

Violations of this AUP may result in:

• Warning: First-time minor violations will receive a written warning with remediation guidance
• Feature restriction: Repeated violations may result in temporary suspension of specific features (e.g., SMS sending)
• Account suspension: Serious or repeated violations may result in account suspension
• Termination: Egregious violations (fraud, illegal activity, data theft) will result in immediate account termination

We reserve the right to investigate suspected violations and cooperate with law enforcement when required.

8. Reporting Violations

If you become aware of any violation of this AUP, please report it immediately to support@godispatchhq.com. We take all reports seriously and will investigate promptly.

9. Changes to This Policy

We may update this AUP from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the platform after changes constitutes acceptance.

10. Contact

Questions about this policy? Contact us at support@godispatchhq.com